Privacy Policy for Mustard Seed Haven

Effective Date: September 15, 2025

Mustard Seed Haven (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, interact with our services, or engage with us in any way online or via phone/text.

1. Information We Collect

We collect information to provide better services to all our users. This includes:

Information you provide directly:

Name, email, phone number, and address (when you fill out a contact form, book a service, or subscribe to our updates).
Project details or preferences (when requesting a quote or consultation).
Payment information (when purchasing services).

Information we collect automatically:

IP address and browser type.
Pages visited and time spent on the site.
Device information and referral source.

We use cookies and similar technologies to enhance your browsing experience and improve website performance. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We may use your information to:

Respond to inquiries and deliver requested services.
Send booking confirmations and updates.
Process payments securely.
Provide phone/text updates related to services or appointments.
Improve our website, services, and client experience.
Share occasional promotional content (you may opt out anytime).

We do not sell, rent, or trade your personal information to third parties.

3. Phone Calls & Text Messages

When you provide your phone number, we may use it to:

Return calls, schedule consultations, or provide project updates.
Send text messages about appointment reminders, service notifications, or relevant updates.
Share promotional offers if you’ve given consent.

Consent & Opt-In
We will only send marketing or automated messages if you have expressly opted in.

Frequency & Cost
Message frequency will vary based on your engagement. Standard carrier message and data rates may apply.

Opt-Out / Unsubscribe
You may opt out at any time by replying “STOP” to a text message or contacting us at studio@solahomesgroup.com. After opting out, you will only receive essential communications related to active services.

Data Retention
We retain your phone number and related communication records only as long as necessary to provide services or meet legal obligations. Upon request, we will delete this data unless retention is required by law.

Security
We take reasonable measures to protect your phone number and communication content. However, please avoid sending highly sensitive information by text or voicemail.

4. Sharing Your Information

We may share your data with:

Trusted third-party service providers (e.g., hosting, email services, payment processors) who help us operate our business.
Affiliate program partners, solely for tracking referral performance.
Legal authorities if required by law.

All service providers are contractually obligated to keep your information secure and confidential.

5. Your Choices and Rights

You may:

Opt out of email marketing by clicking “unsubscribe.”
Request access to or correction of your personal data.
Ask us to delete your data (unless retention is legally required).

To exercise these rights, contact us at studio@solahomesgroup.com.

6. Data Security

We take appropriate measures to protect your information from unauthorized access, alteration, or disclosure. However, no internet transmission is ever fully secure — please share sensitive information with care.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

9. Affiliate Links

Mustard Seed Haven participates in affiliate marketing programs, which means we may earn a commission on qualifying purchases made through links on our website, blog, or emails.

No Extra Cost to You: These links do not affect the price you pay.
Transparency: We only recommend products or services we believe in or use ourselves.
Tracking: Affiliate partners may use cookies or pixels to track purchases. Please review their privacy policies to understand how they handle your data.

Affiliate commissions help support our business operations and content creation. By using our website, you acknowledge and agree to this affiliate relationship.